Terms of service

Using the service

iPrintMo provides the print services offered on this website. By using the site or placing an order through an available channel, you agree to these terms. Some features are optional and work only when enabled by the shop.

Give accurate details needed to prepare and identify your order. Keep your password, account session, private order link, pickup code, and any release QR or code secure. You are responsible for activity through your signed-in account and for notifying the shop if you believe it was used without your permission.

You may use iPrintMo only for lawful purposes and in a way that does not disrupt the service, bypass access controls, interfere with equipment, or expose another person's information without authority. The shop may pause or reject a request that is unsafe, unsupported, unlawful, or would violate another person's rights.

Orders and estimates

Before checkout, review the files, page ranges, paper, color, copies, finishing, kiosk, and other settings shown for your order. The displayed estimate is based on those selections and the file information available at the time. The final amount is shown before you confirm payment; changing an order setting can change the price.

Print totals may depend on page count, ink coverage, paper availability, selected options, and the shop's current price list. A displayed queue or completion time is an estimate and may change if earlier jobs, printer conditions, paper stock, or document processing take longer than expected.

The shop may contact you or ask you to revise an order if a file cannot be safely opened, converted, priced, or printed as submitted. Do not assume an order is accepted until the order page shows its current status.

Payment, release, and cancellation

Available payment methods are shown for the order. Online payments are processed by the payment provider shown at checkout. An online order is treated as paid only after iPrintMo receives confirmation. If you choose to pay at the counter, staff must record that payment before the order proceeds.

Payment does not bypass the order's print-release requirements. Depending on the payment method and settings, the order may enter the print queue after confirmation or wait for your release action or shop staff. Private BYOD jobs have their own device and kiosk release steps. Emailing a file or receiving an intake link never sends a document directly to a printer.

You may cancel an unpaid order from its order page. A paid order can be cancelled only while it is in an eligible state and before printing begins; the cancellation option will appear when available. Refund handling depends on the payment method and may require shop staff or the payment provider. A gateway-paid refund may be returned as Refund Points; cash-paid orders are refunded in cash and do not create Refund Points. External refunds can take the provider's normal processing time.

If a printed order appears incomplete or differs from the settings you submitted, report the issue promptly through the order page if that option is available, or contact shop staff. The shop will review the order and explain any available resolution under applicable law.

Your files and permissions

You keep any rights you have in the documents you submit. You confirm that you have permission to upload, email, convert, and print the content, including any personal information or copyrighted material it contains. You allow iPrintMo, shop staff, and the shop's processing systems to access, convert, copy, and print the submitted file only as needed to fulfill and support your order.

Do not submit content that is illegal, infringes another person's rights, contains malware, or is intended to compromise a device or account. The shop may reject a file that fails safety checks or cannot be processed with available equipment.

Keep your own copy of every file. Print files are removed under the retention schedule described in the Privacy policy; the service is not a document backup or permanent storage service.

Printing and pickup

Follow the order status and pickup instructions shown in your order or sent through the channel you used. Keep pickup codes and release links private, and present them only to authorized shop staff or the kiosk flow that requests them. A QR scan by itself may not complete a print release.

Check the order status before travelling to collect it. Printing can be delayed by maintenance, paper shortages, network interruptions, or document-conversion problems. If the shop cannot complete an order, staff will contact you or update its status and handle eligible cancellation or refund steps.

Availability and third-party services

We work to keep iPrintMo available, but the website, Messenger, payment methods, printers, or network may be temporarily unavailable. We may pause a feature to maintain equipment, protect accounts or files, or resolve a service issue.

Facebook Messenger, Google services, PayMongo, Cloudflare, and other providers may be used when you choose a feature that depends on them. Their services are governed by their own terms and privacy notices. iPrintMo's handling of personal information is described in our Privacy policy.

Changes to these terms

We may update these terms as the service changes. The effective date at the top identifies the current version. For a new order, review the displayed settings and terms before continuing.

Legal rights and contact

These terms are subject to applicable Philippine law. Nothing in them limits consumer, privacy, or other rights that cannot legally be waived. For questions, order concerns, or complaints, contact the staff at the iPrintMo shop or message the Facebook Page where you placed your order.